Haven Financial Advisers Limited Disclosure

About Haven Financial Advisers Ltd (Haven)
Haven (FSP758111) is a Financial Advice Provider that holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services.

You can find us listed on the Financial Service Providers Register at fsp-register.companiesoffice.govt.nz.

The conditions of our licence allow us to provide the following financial advice services:

  • KiwiSaver
  • Personal Life Risk & Medical Insurance
  • General Insurance
  • Home lending

KiwiSaver & related managed investment products

At Haven, we provide generalised advice about KiwiSaver, limited to the 3 providers we have chosen to work with. Generalised advice is a non-personalised service where we can help you work out what your risk profile is when it comes to investing and recommend a KiwiSaver fund that matches your tolerance for financial risk.

We do not offer investment planning or retirement planning services. If you would like personalised advice about your KiwiSaver, Haven can refer you to an investment specialist that can help.

Providers we work with

We have chosen to work with the following KiwiSaver providers when helping our clients:

  • Booster
  • Generate
  • NZ Funds

How we are paid
We do not charge any fees for providing general advice about KiwiSaver. Haven and/or directly related companies are paid through the providers who may pay us an upfront fee and a small amount of ongoing commission based on funds under management.

Personal Life Risk & Medical Insurance
Haven offers a personalised advice process that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs.

We follow a documented advice process that uses your personal situation to work out what’s important to you, what products you need and how much cover you should have in place. We then recommend the provider that offers the cover most suited to your stated preferences.

Providers we work with
Haven have chosen to work with the following personal risk insurers:

  • Partners Life
  • NIB
  • Chubb
  • Accuro
  • AIA
  • Asteron
  • Fidelity Life
  • Greenwich

This means that Haven will only consider the providers listed above when recommending a product to meet your personal risk insurance needs.

How we are paid
Haven does not charge any upfront fees for our risk advice services. To ensure advice remains accessible, Haven and/or directly related companies are paid commission by the provider of any product you put in place on the back of our recommendation.

Fire and General Insurance
Haven works with you to determine what risks you wish to cover and provide quotes based on the levels of cover you wish to put in place. We will work with you to determine whether there are any particular risks you have that need to be specified during the application process.

Providers we work with
Haven works with the following general insurance providers:

  • Blanket Insurance (underwritten by Ando Insurance)
  • AIG New Zealand
  • NM Insurance Agency
  • Protecsure
  • Allianz Australia Insurance Ltd (NZ Branch)
  • Ando Insurance Group
  • Chubb Insurance NZ Ltd
  • MECON Insurance Ltd
  • QBE Insurance (Australia) Ltd
  • Vero Liability Insurance Ltd
  • Classic Cover
  • Delta Property
  • Dual New Zealand Ltd
  • NZI (Including Lumley General Insurance)
  • Rosser
  • UAA
  • Vero Insurance New Zealand Ltd
  • Zurich Australian Insurance Ltd – New Zealand Branch

How we are paid
In place of an upfront fee, Haven and/or directly related companies are paid a commission, by the recommended insurance provider, from the premium you pay for any house, car or contents policy we put in place.

Home Lending
Mortgage Advice is provided to our clients via Haven Mortgage Advisers. For further details please refer to the Haven Mortgage Advisers Limited Disclosure.

How we manage conflicts of interest and put your interest first
All of the services Haven offers are provided free of charge to our clients. This is because we are paid by the providers when one of their products is taken up on the back of our recommendation.

Although we are paid by the providers, we always put your interests first:

  • We follow a proven 6-step advice process that puts our clients’ needs at the heart of the advice process
  • We identify and disclose the maximum level of commission we may get on the back of our recommendation
  • If our recommendation involves replacing cover, we will provide a comparison of covers and explain what the recommended provider offers that your existing cover does not. We will also let you know if there is anything your existing provider covers that the recommended provider will not.
  • All our recommendations are provided in writing with an explanation as to how they are based on your individual needs
  • Haven completes internal and external reviews of our advice process to ensure we follow a thorough review process that puts client interest first.

Our Duties
Under the Financial Markets Conduct Act 2013, it is the duty of Haven Financial Advisers Limited and our advisers to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

What if something goes wrong
We value the ability of our clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of our service.

If you would like to raise concerns about the service you have received, we have an internal complaint process that we will follow when we receive your formal complaint.

Our internal process involves:

  • Requesting your complaint in writing
  • Acknowledging the receipt of your complaint within 2 working days of receiving it
  • Investigating your concerns by speaking with all the involved parties and reviewing all the documentation we hold on file
  • Providing a formal written response within 28 days of acknowledging your concerns

If you would like to make a complaint, please email: feedback@haven.co.nz.

If you are unsatisfied with the outcome of our internal complaints process, you are able to escalate it to our dispute resolution scheme:

Scheme: Financial Dispute Resolution Service
Address: Freepost 231075
PO Box 2272
Wellington 6140
Telephone number: 0800 337 337
Email address: enquiries@fdrs.org.nz

They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.